Cancellation, refund eligibility and payment dispute policy for NHP Bharat Reporter Onboarding Media Kit.

Cancellation and Refund Policy | NHP Bharat

<div class="nhp-policy-page">
<h1>Cancellation &amp; Refund Policy / रद्दीकरण एवं धनवापसी नीति</h1>
<p><strong>Last Updated / अंतिम अपडेट:</strong> 17 August 2026</p>

<p>
This policy applies to payments made to NHP Bharat for the Reporter
Onboarding Media Kit and related permitted services.
यह नीति NHP Bharat के Reporter Onboarding Media Kit और संबंधित अनुमत
सेवाओं के भुगतान पर लागू होती है।
</p>

<h2>1. Cancellation / रद्दीकरण</h2>
<ul>
<li>
A cancellation request may be submitted before the Kit is dispatched.
Kit dispatch होने से पहले cancellation request दी जा सकती है।
</li>
<li>
Once the Kit has been printed, personalised, packed or dispatched,
cancellation may not be possible because Reporter ID Cards, letters,
stickers and related material are prepared for a specific person.
</li>
<li>
Kit के print, personalisation, packing या dispatch के बाद cancellation
संभव नहीं हो सकता क्योंकि सामग्री संबंधित Reporter के लिए विशेष रूप से
तैयार की जाती है।
</li>
<li>
Cancellation is not automatic. The request will be reviewed against
the current preparation and dispatch status.
</li>
</ul>

<h2>2. Refund Eligibility / Refund की पात्रता</h2>
<p>A refund may be considered when:</p>
<ul>
<li>Payment was deducted more than once for the same valid order.</li>
<li>NHP Bharat received payment but cannot provide the paid Kit/service.</li>
<li>The wrong item was delivered.</li>
<li>
The item was materially damaged during delivery and valid photographic
or video evidence is supplied within 48 hours of delivery.
</li>
</ul>

<p>Refund सामान्यतः इन स्थितियों में विचार किया जा सकता है:</p>
<ul>
<li>एक ही order का भुगतान एक से अधिक बार कट गया हो।</li>
<li>भुगतान मिलने के बाद NHP Bharat Kit/service उपलब्ध न करा सके।</li>
<li>गलत सामग्री भेजी गई हो।</li>
<li>
Delivery में सामग्री गंभीर रूप से damaged मिली हो और 48 घंटे के अंदर
photo/video प्रमाण दिया गया हो।
</li>
</ul>

<h2>3. Non-refundable Cases / Non-refundable स्थितियां</h2>
<ul>
<li>Change of mind after personalisation, printing, packing or dispatch.</li>
<li>Incorrect address or information supplied by the applicant.</li>
<li>Normal wear, misuse or damage after successful delivery.</li>
<li>
Delay caused by courier, weather, public restrictions, incorrect address
or circumstances beyond reasonable control.
</li>
<li>
News reporting authorisation, appointment or employment is not purchased
through the Kit fee. The fee relates only to the described Kit/material.
</li>
</ul>

<h2>4. Refund Process / Refund प्रक्रिया</h2>
<ul>
<li>
Send the request with Order Number, Reporter ID, payment proof and reason
to <strong>nhpbharat24@gmail.com</strong>.
</li>
<li>
Approved refunds will be initiated to the original payment method.
</li>
<li>
After approval, the amount is normally initiated within 7–10 working days.
The bank/payment provider may require additional processing time.
</li>
<li>
Refund status will be communicated using the registered contact details.
</li>
</ul>

<h2>5. Failed or Pending Payments / असफल या Pending Payment</h2>
<p>
If money is debited but payment is not confirmed, please do not make
repeated payments immediately. Share the Razorpay Payment ID or bank
reference with support. Bank-reversed payments may return automatically
as per the bank/payment provider's timeline.
</p>

<h2>6. Contact / संपर्क</h2>
<p>
<strong>NHP Bharat</strong><br>
Email: nhpbharat24@gmail.com<br>
Phone: +91 8937814240<br>
Office: 2nd Floor, Rishi Plaza Complex, Near Police Station,
Shamsabad, Agra, Uttar Pradesh – 283125, India
</p>
</div>